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As you can see there is quite a difference in the above
pictures in terms of graphical quality. I don't think that the
original terrain is bad, it just looks very artificial, as if it
were taken from a golf game rather than a wargame. Clearly the
contributions in terms of terrain have been huge. If you would
like to get the DD terrain mod set, you will find a download
link to them listed at the bottom of this article.
While I think that these are drastic differences from the
original product, Battlefront.com and Big Time Software have
been very responsive to consumer demands. Their timely responses
to e-mails, technical issues, and the facilitation of
collaboration on their Bulletin Boards has essentially opened up
a new level of customer support.
This too has evolved with the game. Initially, contact with
them was fairly easy, but information about the game was pretty
difficult to come by. The occasional article, update to the
website, and new image were common in the early stages of the
game. In fact, I remember seeing the graphic showing the new
style of LOS, "In Combat Mission, if you can see it, you
can hit it..." I believe the phrase went.
As the launch date neared, the company stepped up consumer
commitments and did an excellent job fueling their project on
anticipation. I believe that their decision to surround
themselves with quality individuals such as Madmatt and Fionn
were key to the early success of the pre-launch anticipation.
People got most of the information they needed, but not all of
it.
The next stage in their customer support development came
with the release of the game. Due to the overwhelming demand,
they were adequately prepared to handle the costumer support
issues that came with this dilemma. I think everything that
happened, from the penetration charts not being included, to the
handling of explaining the shortages, went a long way to bolster
consumer faith in Big Time Software and Battlefront.com.
Now that the game is out, and preparations are being made for
Combat Mission 2, everything is just about as perfect as it
could be. Technical support issues are being handled in a timely
manner, patches are being released with a lot of positive
feedback, and the company has maintained an accessibility and commitment
so missing from most software companies today.
When Big Time Software set out to change the way people
thought about computer wargaming they were embarking down a
footpath blazed by other similar smaller companies. However, as
we look back, it's easy to think....Wow...We aren't in Kansas
anymore are we? I think that any developments that have yet to
be made, will only serve to further the enjoyment of the game.
As it stands now, the company, the game, and the future are
nothing like anyone would have initially suspected.
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